The view of Lake Toya from our room was simply breathtaking! 👍 The staff were very accommodating, even organizing breakfast for our early bus rides. On the downside, the room felt a bit cramped with everything set up. 😕

Perfect views of Lake Toya from our room. Check-in was unorganized. reception staff could improve service.

The location is really convenient, super close to the bus terminal. The staff are helpful and made check-in easy at 2 PM. The meals were delicious and the onsen had a nice variety of baths. Plus, my Japanese-style room had beautiful traditional decor and a comfy bed. 😊

the hotel grand toya is really not worth it, dated facilities everywhere. the sauna in the men’s onsen was broken, and no coffee service in the room was a major oversight. i was expecting at least an upgrade for my trouble, but instead, was treated like everyone else. almost gave a good review, but just couldn’t, sadly.

Recommend it for families visiting

The staff were really helpful and friendly. The onsen had a huge variety of free creams to try out, it wasn’t overly fancy but still a good experience. Plus, the fireworks every night were just the cherry on top!

It wasn’t inexpensive, but still acceptable for what we got.

Location right by the lake made our fireworks view lovely! Enjoyed the clean onsens after our hikes, perfect for relaxation.

The on-site onsen offers a great range of bathing options, and the evening fireworks create a lovely atmosphere.

The room was spacious, comfy, and had a stunning lake view. The tatami mats looked new and there were nice touches like an LCD TV and a mid-size fridge. Only downside was it felt a bit cramped with four people once the futons were laid out. Also, the pillows were those small beanbag types, which might not be for everyone. But, you get a great fireworks show from the big windows at night!

exploring toyako from a central and easy-to-access hotel spot

I loved how close everything was, especially the Toya Marche which felt like a hidden gem just a few steps away, and the quick walk to the breath-taking Toyako Mt. Yotei viewpoint made for perfect strolls and amazing views during our stay.

The staff were exceptionally warm, personally setting up our futons after a long bus ride (such a relief! ). The view of Lake Toya at night with fireworks made for memorable evenings.

The breakfast options could use some variety, especially for guests with picky eaters in the family.

We enjoyed our stay, especially the amazing view of the fireworks from our room. The onsen area had a nice variety of baths that the kids loved, and the spaciousness was perfect for our family's needs. We also participated in some canoeing nearby, which was fun for everyone.

My kids wished there had been more options for food that appealed to younger tastes.

my stay at grand toya exceeded my expectations. the onsen was clean and refreshing after a day of hiking, and the delicious meals made my visit memorable. i particularly loved the stunning lake view and the enjoyable fireworks show each night.

the soundproofing in the room was lacking.

This was just a proper fit for a short stay in Toyako with good value. The staff helped us with a map in English, making it easy to find nearby attractions. If you need a shower, remember that facilities are communal in the basement.

spectacular lake views and traditional onsen experience

outdoor bath, spacious room

dated decor

A Winter Wonderland at Lake Toya!

Our stay exceeded expectations! The stunning lake view from our Twin Room made every morning memorable. We enjoyed skiing at Rusutsu and exploring the area. The cozy atmosphere and attentive staff made us feel right at home. Don't miss the delicious vegetable curry in the restaurant!